Wedding Gown Cleaning & Preservation

WEDDING GOWN PRESERVATION COMPANY FAQ

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HOW DO YOU MAKE SURE MY GOWN IS SAFE DURING THE SHIPPING PROCESS?

We’ve taken every step available to make sure your gown is safe and secure as it is shipped to our facility and back to your home. The finished kit requires a signature from a resident of your home and each kit comes with shipping insurance included to keep your mind at ease. Over 3,000,000 brides can attest to the safety of our time-proven process while saving hundreds of dollars at the same time.

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HOW IS MY GOWN TRACKED ONCE IT ARRIVES AT YOUR PRESERVATION FACILITY?

Your dress will receive its own unique tracking bar code which allows us to track the progress of your gown as it makes its way through each preservation station at our facility. This information is linked online with our GownTracker™ system to allow you to track the progress of your gown 24/7.

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WILL THE TREATMENTS YOU USE TO CLEAN MY DRESS HARM THE FABRICS?

Our revolutionary SystemK4 wedding gown cleaning technology is 100% organic, just like the fabrics in your gown! Not only is it non-hazardous to your gown and the environment, SYSTEMK4 cleans and protects your gown much more effectively than the dangerous PERC chemicals used by your local dry cleaner. Click here to learn more about SYSTEMK4

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HAVE YOU EVER LOST A GOWN IN THE MAIL?

For as long as we have been the #1 online dealer for the Wedding Gown Preservation Company we have never had a brides dress lost during shipping. This can be attributed to the strict instructions we have for the delivery drivers and the processes we have set in place to keep your dress safe and secure.

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WHAT IS THE DIFFERENCE BETWEEN THE TRADITIONAL AND CELEBRITY WEDDING GOWN KITS?

The Celebrity Kit is specifically designed for more expensive designer dresses and is recommended for silk or couture gowns. The celebrity kit has a silver embossed presentation box and also features hand pressing instead of steam pressing and the insurance on shipping is $1500 rather than the $500 of the traditional kit.

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IS THE CLEANING PROCESS DIFFERENT BETWEEN THE TRADITIONAL AND CELEBRITY GOWN KITS?

No, both packages receive the same amount of care when it comes to the spot cleaning and dry cleaning process.

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CAN I HAVE MY DRESS SIMPLY CLEANED AND NOT PRESERVED?

Our $85 Clean Only Kit is perfect if you have a dress you plan on wearing again soon or if you plan to sell your gown to another bride. Please contact us a hello@lolagracebridal.com for details.

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WHAT HAPPENS TO MY DRESS DURING THE CLEANING PROCESS?

During the dress cleaning process your gown will be rotated around our racking system to "preservation stations" where each station focuses solely on one aspect of the cleaning process. A few of the stations are gentle dry cleaning, spot removal, pressing, hemming, beading and more. Your dress is preserved using age old family formulas passed down through the generations. After the cleaning process is completed, your gown is placed in our acid free preservation paper and formed around a bust to maintain the gown's shape over time. During the final step your gown is sealed in our preservation chest, placed in a heavy, crush-proof shipping box, and sent out for the return trip to your doorstep.

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WHAT TYPE OF STAINS ARE YOU ABLE TO REMOVE FROM MY DRESS?

We are able to remove 95% of stains found on the gowns we process. While most stains are removed we have a strict policy of not compromising the fabric of your dress if a particularly difficult stain is found. The types of stains we're successful at removing include

• Dirt

• Grease

• Sugar Staining

• Blood

• Tar

• Grass

• Mud

• Ink and more

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WHAT TYPE OF REPAIRS ARE YOU ABLE TO PERFORM ON MY DRESS?

We have an expert, in-house staff of tailors and seamstress experts that can repair your gown for a very small fee. If we find damage on your gown we will contact you with the option to repair the damage and a cost to do so. If you know ahead of time that dress was damaged then please specify on your paperwork ahead of time.

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WHAT ACCESSORIES CAN I INCLUDE WITH MY CLEANING AND PRESERVATION?

3 complimentary items can be included to be preserved with your wedding dress. These can include gloves, veil, train, hat, jacket, shawl, handkerchief, cape, duster, garter, ring pillow, money bag, purse, and garter. In the event that you have more than 3 items that you'd like preserved, you'll be charged $10 for each additional item which you can include by check when you ship your gown to us. We also offer preservation for shoes, slip, and a silk bouquet for an extra $25 each.

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WHAT IS THE PRESERVATION BOX MADE OUT OF?

The preservation box is made of strong corrugated cardboard coated in a UV resistant sealant. The preservation window is also UV resistant.

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CAN I GET A SILVER COLORED BOX BUT A TRADITIONAL SERVICE ON MY DRESS?

No, you must upgrade to the celebrity kit to get the silver preservation chest.

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WHAT SIZE IS THE PRESERVATION BOX AND ARE THEY ALL THE SAME SIZE?

All wedding dresses are of varying sizes and so are our preservation boxes. Depending on the size of your dress and your accessories, we have a standard, large and extra large box size.

• Standard Dimensions: 33" x 19" x 7"

• Large Dimensions: 33" x 19" x 10"

• Extra Large Dimensions: 33" x 19" x 13"

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HOW LONG DOES IT TAKE FOR THE DOOR TO DOOR PROCESS?

The process will take between 3-10 weeks from the day you order your kit depending on the size of your gown and the amount of work that needs to be done. The actual preservation process takes around 20 days in our facility.

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HOW LONG WILL IT TAKE TO GET THE SHIPPING BOX ONCE I PLACE MY ORDER ON THE WEBSITE?

The shipping box will arrive at your home in 5-7 days after you place your order on our website.

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